We are so confident with the quality of our product that we offer a lifetime warranty on all our products
Each warranty claim is processed individually once the warranty details (below) have been emailed through. Please allow 1-2 business days for a response once your email has been submitted.
We will replace any manufacturing defect or workmanship defects; fabric, zippers, seams, buckles, metal and construction etc on all of our products free of charge.
*Please note - the term lifetime is the lifetime of the product. Unfortunately not yours and ours.
We do not cover: Sun damage (we do not recommend our hammocks are kept in the sun for extended periods of time as it will cause discoloration and can cause tearing)
- Accidental damage (burns and animal damage)
- Improper care or use (Please do not use straps around sharp objects eg bricks)
- Normal wear and tear
Please send us an email on firstname.lastname@example.org with the following:
- Order Number
- Photos of your damaged product